3G Network Shutdown
At Cricket, we’re always working behind the scenes to provide you with the best possible wireless experience. Which is why, starting in February 2022, we’re retiring 3G service for all Cricket customers to make room for more improvements to our network. This shift will mean faster, stronger, more reliable service for customers who currently use services on the 3G network.
But to use our network once 3G services are retired, you’ll need a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network. Depending on what kind of phone you currently have, you may need an upgrade to continue using our network after February 2022. If you’re a new customer, you’ll either need to purchase an HD Voice-capable device from us or bring a device that’s HD Voice-capable and compatible with our network.
If this sounds confusing, don’t worry! We’re going to make this process as easy as possible. See if your current phone is compatible with our HD Voice network by checking our HD Voice-capable phone list or sharing your device ID number. If you need to upgrade, find a new HD Voice-capable phone. If you’re too busy to take action right now, no problem. You have until February 2022 to upgrade your phone. To learn more about the transition and what you can do to prepare, read on.
Here’s the good news: You may be eligible for special offers if you choose to upgrade your phone. You can visit a Cricket retail location or contact customer service online or by phone to learn more about available offers. And if you’re used to our 3G network, switching to a compatible HD Voice-capable device will be a big improvement in terms of speed and call quality.
In terms of performance, we like to say the difference is loud and clear: HD Voice makes phone calls crisp, clear, and easier to hear. Voices sound more natural, and you’ll hear much less background noise compared with standard voice calls. Also, you’ll be able to stream at 4G LTE speeds during your call.
If you previously activated a BYOD phone that is not HD Voice-capable, you can continue using it on our network until February 2022 as long as you leave the current SIM in the device. Before February 2022, you will need to upgrade to continue your service. We recommend upgrading sooner rather than later, so you have time to find a great deal on a new device.
See if your current phone is HD-voice capable and compatible with our network