3G Network Shutdown

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At Cricket, we’re always working behind the scenes to provide you with the best possible wireless experience. Which is why, starting in February 2022, we’re retiring 3G service for all Cricket customers to make room for more improvements to our network. This shift will mean faster, stronger, more reliable service for customers who currently use services on the 3G network.

But to use our network once 3G services are retired, you’ll need a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network. Depending on what kind of phone you currently have, you may need an upgrade to continue using our network after February 2022. If you’re a new customer, you’ll either need to purchase an HD Voice-capable device from us or bring a device that’s HD Voice-capable and compatible with our network.

If this sounds confusing, don’t worry! We’re going to make this process as easy as possible. See if your current phone is compatible with our HD Voice network by checking your device ID here. If you need to upgrade, find a new HD Voice-capable phone. If you’re too busy to take action right now, no problem. You have until February 2022 to upgrade your phone. To learn more about the transition and what you can do to prepare, read on.

FAQs

We want to make sure you have the best possible experience with us. Over the past few years, mobile internet traffic on our wireless network has increased exponentially—and a more advanced network will be better equipped to handle it. Retiring 3G service will help make room for more improvements to our network and help customers have a better experience.
Our 4G LTE (Long Term Evolution) network performs at a higher standard, offering better speed and higher-quality audio, including High-Definition (HD) Voice. However, it only works with devices that are made for it. If you have a phone that’s designed for our 3G network and isn’t compatible with our 4G LTE HD Voice network, you will have to upgrade in order to enjoy it.

Here’s the good news: You may be eligible for special offers if you choose to upgrade your phone. You can visit a Cricket retail location or contact customer service online or by phone to learn more about available offers. And if you’re used to our 3G network, switching to a compatible HD Voice-capable device will be a big improvement in terms of speed and call quality.
Technically speaking, an HD Voice-capable device is one that’s able to use VoLTE (Voice over LTE) wideband audio technology and noise cancelation, which allows a wider range of sound waves to be sent over the network.

In terms of performance, we like to say the difference is loud and clear: HD Voice makes phone calls crisp, clear, and easier to hear. Voices sound more natural, and you’ll hear much less background noise compared with standard voice calls. Also, you’ll be able to stream at 4G LTE speeds during your call.

Check out the Cricket sold HD Voice capable devices here. Or, if you love the phone you have, and want to bring it to Cricket, check the list of BYOD Compatible phones here.   
 
You may be eligible for special offers if you choose to upgrade your phone. Visit a Cricket store, go to cricketwireless.com/smartphones, or contact Customer Support to learn what’s available. As long as you upgrade to a new phone by February 2022, you’ll continue to have service. 
Depending on which device you choose, you may need a new rate plan. But as always, we have a wide variety of plans available to fit your budget—and your life. Curious about your options? See HD Voice-capable devices.
If you’re on a data-only plan with a data-only device right now, you’ll need to make sure it’s an LTE data device. Most data-only devices these days are LTE-capable, but we recommend checking to ensure your current device is compatible. See if your current device is compatible with our network.
If your current phone is not HD Voice-capable and compatible with Cricket’s network or if your data-only device is not LTE-enabled, you will lose service when we switch networks, beginning in February 2022. Find out if your device is HD Voice-capable.
Starting January 2021, if you bring a device to our network that is not compatible with our 4G HD Voice network, we will not activate it. If you previously activated a BYOD phone that is HD Voice-capable and compatible with our network, nothing will change for you. You’ll continue to receive service on our nationwide network.

If you previously activated a BYOD phone that is not HD Voice-capable, you can continue using it on our network until February 2022 as long as you leave the current SIM in the device. Before February 2022, you will need to upgrade to continue your service. We recommend upgrading sooner rather than later, so you can enjoy all the benefits of HD Voice.

See if your current phone is HD-voice capable and compatible with our network
Only if that device is HD Voice-capable and compatible with our network. We want you to have the best wireless experience on our network and on your device, so it is very important to check device compatibility before you move your SIM from your current device. Moving your SIM to an ineligible, non-compatible device could cause a service interruption that can only be restored by moving the SIM back to a compatible device.
Talk and data services won’t work on a non-HD Voice-capable and non-compatible device after we shut down the 3G network. All voice and data devices will need to be HD Voice-capable and compatible with the Cricket network. If you have a data-only device, it will need to be LTE-capable. Not sure what kind of device you have, or if you’ll need to upgrade? Find out.
Beginning September 21, 2021, if you are on a non-HD Voice capable device that is affected by the 3G Network Shutdown in February 2022, we could re-direct your call to customer service.  Cricket wants to prepare you for the network changes, and we want to be available to answer questions about your device and why you will need to upgrade.