Returns & Exchanges

Cricket Wireless Return Policy*

You may return most devices and accessories purchased in Cricket stores within seven (7) days of purchase. Devices purchased online at cricketwireless.com may be returned within seven (7) days of receiving the shipment. All accessories purchased at cricketwireless.com are final sale. Payments for Cricket Wireless services are nonrefundable and nontransferable.

  • Devices purchased from a Cricket Store may only be returned or exchanged at the same store where purchased. 
  • Devices purchased online must be returned by mail and cannot be returned at store locations.

Online Returns & Exchanges

Cricket provides a 7-day return policy for devices only - beginning on the date the device is received - in which you may return a qualifying wireless device purchased on cricketwireless.com. To start an online return or exchange, call or chat with Customer Support.

  • There is no fee for returning compliant devices purchased online at cricketwireless.com.
  • Devices purchased online must meet the return/exchange requirements listed below to be accepted.
  • Devices that do not meet the return/exchange requirements will be returned to the customer.
  • All online accessory sales are final.

In-Store Returns & Exchanges

Cricket provides a 7-day device and accessory return policy - beginning on the date of purchase - in which you may return or exchange a qualifying new or reconditioned wireless device purchased at one of our Cricket Stores. To return or exchange your device, please go back to that same store.

  • A fee of up to $25 may be applied (except where prohibited) when a device purchased at a Cricket Store is returned without all of the original components. For example, if the device is missing the battery, battery door, charging transformer, or charging cable, the store will apply this fee.
  • Any eligible accessory purchased at a Cricket Company-Owned store may be returned to the location where it was purchased subject to the following conditions:
    • Accessory is returned, along with original sales receipt, within seven (7) days of purchase (including the date of purchase).
    • Accessory is in its original, complete packaging and is in "like new" condition having no signs of physical abuse, wear and tear, or liquid damage, or anything that would void manufacturer's warranty as determined by Cricket at its sole discretion. Exceptions: Bluetooth headsets, corded headsets, and memory cards are non-refundable and cannot be returned. Cricket does not accept accessory exchanges.
  • Accessories purchased at Cricket Authorized Retail locations are subject to that Authorized Retailer's return policy.

*Certain devices may include return requirements that are different from this Return Policy. Any differences in return policies will be explained at the point of purchase.

Refunds

Refunds will be issued within 10 business days of receipt of compliant returns (most are processed within 3-4 business days). Non-compliant returns will be returned to customers with an explanation of the reason for rejection. No refund will be issued for rejected returns.

Requirements

For devices:

  • The returned device must be in like-new condition with its original contents and packaging to be eligible for a refund of the purchase price or exchange for another device. The return must include the original components, including the device, battery, charger, accessories, documents, unopened software, and a valid proof-of-purchase.
  • To protect your privacy, you must remove any confidential, proprietary, or personal information before returning your device. By returning your device, you acknowledge that you have erased your contacts, calendar, photos, messages, call history, email, text messages, videos, web browsing history, and any other personal, confidential, or sensitive stored information on your device. Cricket is not responsible for any returned or exchanged device containing such information. Before returning or exchanging any device, please transfer or back up all data (including pictures and personal contact information) to another file source. The data contained in the returned device memory cannot be recovered after it is returned or exchanged.
    • If you are returning an iPhone, you must also disable Find My iPhone in the iCloud settings on your device. If you attempt to return an iPhone with Find My iPhone enabled, your return will not be accepted and your device will be returned to you.
      • To turn off Find My iPhone on your device, go to Settings > iCloud, then tap to turn off Find My iPhone.
      • For more information, see Apple's support page.

Exclusions

Refunds will not be provided and exchanges will not be accepted if the device:

  • was returned more than seven days from the date of purchase (or from the date received for online purchases);
  • is not returned in like-new condition (e.g., it is returned with opened software, liquid or physical damage, excessive wear and tear, or cosmetic defects);
  • is not returned with its original contents and packaging, including the device, battery, charger, accessories, documents, unopened software, and a valid proof-of-purchase.

The following purchases are excluded and cannot be returned or exchanged under our Return Policy:

  • Devices received through an insurance claim;
  • Non-Cricket branded or authorized devices;
  • Closeout items.

Any rebate associated with the device that is subsequently returned will be voided.

Any promotional gift associated with the device that is subsequently returned must also be returned and forfeited.

FAQs

If you bought a new or reconditioned device online at www.cricketwireless.com, you have seven days to return or exchange it, starting on the date the device is received.
If you bought a new or reconditioned device at a Cricket Store, you have seven days to return or exchange it, starting on the date of purchase.
Eligible accessory purchases from a Cricket Company-Owned Store can be returned for up to seven days, starting on the date of purchase. All accessory purchases from www.cricketwireless.com are final. If you bought an accessory at an Authorized Cricket Retail Store, you must consult that authorized retailer's return policy.
  • A non-compliant return fee up to $25 may be applied (except where prohibited) when a device purchased at a Cricket Store is returned without all of the original components. For example, if the device is missing the battery, battery door, charging transformer, or charging cable, the store will apply this fee.
  • There is no fee for returns of compliant devices purchased online at www.cricketwireless.com.
Refunds will be issued within 10 business days of receipt of compliant returns (most are processed within 3-4 business days). Non-compliant returns will be returned to customers and will include a reason for rejection.