What happened
A vendor experienced a data security incident affecting some of its business files. Some of these files included Customer Proprietary Network Information (CPNI) for customers. If you received a notice from us about this incident, we want to help answer questions you may have.Frequently Asked Questions
Customer Proprietary Network Information (CPNI) is info about the telecom services you receive from us (like your plan name or number of lines). It doesn’t include sensitive personal or financial details.
The vendor determined the incident happened late last year.
Impacted info may have included your name, address, wireless phone number, email address, plan name, number of lines, and device identifiers (such as IMEI).
Only a small percentage of Cricket customers were affected. Notices are being sent to impacted customers by text or postal mail under our standard notification process.
No. The files were accessed from the vendor’s stored business records. Cricket systems and databases weren’t accessed.
We protect accounts from fraud as a standard practice, and no extra action is required of you at this time. If you’d like additional peace of mind, you can:
- Use the myCricket app to turn on Account Lock.
- Update your myCricket app password and PIN. Make sure to use a unique password.
- Contact us if you notice anything that doesn’t look right.
Good to know: You should always be cautious of unexpected calls, texts, or emails asking for account details. Plus, don’t share passwords, passcodes, or one-time PINs.
We know trust matters when it comes to your information. We take that responsibility seriously and continue to strengthen our protections to help keep you safe.
