It's never been easier to make payments, check data, view usage, change your plan, or add features. You can do it all on your smartphone. You can manage your Cricket account on the go with the myCricket app.

Multiple Lines Accounts

Each person can use the myCricket app on their phone, logging in with the account username and password. The main account holder can choose to share the account username and password to allow other lines to view account information. Additionally, they can turn on account PIN security to limit other users from making certain account changes or purchases. By default, account PIN security is set to off. Learn more about Account PIN Security.

Set Up myCricket App

Setting up the myCricket app is simple. The app is already installed on Android devices purchased from Cricket. You'll need to install the app for Apple devices, or if you brought your own device. But don't worry, we make it easy by sending a text message with the link to the app when you activate your device. View the myCricket app End User License Agreement.

Don't have the myCricket app? Get it here!

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myCricket FAQs

How do I setup a myCricket account?

To create an account, tap Create an Account from the login screen then follow the steps. Keep in mind, if you purchased your Cricket service online, you already set up a username and password during checkout. If you can't remember, tap Login Help?.

How do I make a payment with the myCricket app?

Tap Payments on the home screen. Follow the prompts to enter your credit or debit card information. Note: You can make a payment with a credit, debit or Cricket Refill card.

Can I add or change my features with the myCricket app?

Absolutely. Just tap More, then select Plans & Features. You can add and remove both monthly and one-time features.

Where can I find my usage data?

Tap Usage at the bottom of the screen. You can view your usage details by date.

How can I review my transaction history?

Tap Payments, then select the View Billing History link.

How do I turn Auto Pay on or off?

Tap the gear icon in the top right corner to view Account Settings, then tap Auto Pay.

How can I turn Stream More on or off?

To turn Stream More on or off in the myCricket app, log in, then tap the gear icon in the top right corner to view Account Settings. If you have an account with multiple lines, select a line. Under Line Settings & Stream More, tap Stream More. Then switch the toggle On or Off depending on your preference.

How can I update my personal information?

Tap the gear icon in the top right corner to view Account Settings, then select the information you would like to update.

How do I reset my voicemail passcode?

Tap the gear icon in the top right corner to view Account Settings. Select the phone number associated with the voicemail passcode you'd like to change. Then tap Reset Voicemail Passcode to receive a text with your temporary voicemail passcode. Use this to access your voicemail and reset your passcode.

How do I reset my password?

If you have forgotten your username, tap Login Help? from the login screen then Forgot Username. Enter your username and phone number. Next, tap Submit and you will receive a text message with a temporary password.

Once you receive the text message, enter the password then tap Submit. You'll be asked to enter a new password. Enter your new password then tap Submit.

What is a temporary password?

The temporary password is an 8-character combination of letters and numbers used to access your myCricket account after a password reset request. After using the temporary password, you must create a new password. Your password must be 6-24 characters and meet two of the following criteria:

  • Contain at least one number
  • Contain at least letter

Note: It cannot be your phone number or username.

What is a secret question?

The secret question provides your account with extra security. It was chosen at the time of checkout online or in a Cricket store.