Set Up My Voicemail

Don't miss your important voicemails! Get your voicemail set up today and stay up to date with your life. Follow these easy steps for Basic Phones, iPhones, and equipped Windows phones:

Basic voicemail setup

  1. On the call screen of your device, access voicemail by pressing and holding the 1 key.
  2. You'll hear step by step instructions to set up your voicemail including how to:
    • Choose a four to fifteen digit password.
    • Record voice signature and/or greeting, if desired.

Visual Voicemail setup - iPhone and equipped Windows phones

  1. Click on the Phone icon on your home screen.
  2. Tap the Voicemail icon.
  3. Tap Set up.
  4. Follow the step-by-step instructions to set up your voicemail including how to:
    • Select your voicemail password.
    • Record voice signature and/or greeting, if desired.

Cricket Visual Voicemail for Android

To get started, just download the most current version of the app:

Setting Up Cricket Visual Voicemail

  1. Launch the app.
  2. Read the Cricket Privacy Policy and tap Accept; then read the Cricket Visual Voicemail Terms of Service and tap Agree.
  3. Tap Begin Setup. The app will begin the setup process, and the Create Password screen will load.
  4. Enter and confirm your password. Note that the password must be 4 and fifteen digits.
  5. Tap Continue.
  6. Next, you'll set up your Greeting. Select your greeting preference. Record your greeting if you selected Custom, and tap Save.
  7. Tap Finish Setup. Setup is complete.

Manage your Cricket Visual Voicemail:

  1. Open the Cricket Visual Voicemail app and log in.
  2. See your list of messages, which are grouped into Inbox and Saved.
  3. To listen to the message, tap the play button. Note that the text of the message is turned off by default.
  4. To manage a message, tap the Menu icon in the top right corner. Then tap the option you want:
    • Share: sends the message to someone else
    • Save: moves the message to the Saved folder
    • Export to file: saves the message to your device in a file
    • Copy Text: copies the text of the message
    • Add to contacts: adds the caller to your Contacts
  5. To delete the message, use the trash can icon.

Manage Settings

To adjust voicemail settings, tap the Menu icon on the Messages screen and then tap Settings.

The Settings screen includes:

  • Greetings: lets you change the type or record a new greeting
  • Change Password: reset your password
  • Convert to Text: makes your voicemail available in text format
  • Proximity Sensor: deactivates screen when you're on a call
  • Notifications: displays new message notifications in the status bar
  • Group by Contact: groups voicemail from the same caller together
  • About & Terms: lets you review corporate and legal information