About the Unlimited Plan
Our Unlimited Plan (including promotionally priced versions) offers unlimited talk, text and data - in and between the U.S., Mexico and Canada - on a bigger network than T-Mobile.
Is the Mobile Hotspot feature available with this plan?
Not at this time.
At what point do you begin slowing data speeds under the new unlimited plan?
With the Unlimited Plan, you'll receive a high-quality mobile experience from the start regardless of how much data you use. As with all Cricket plans, download speeds are up to a maximum of 8 Mbps for compatible 4G LTE devices and 4 Mbps for compatible 4G devices. As always, actual speeds may vary by location and device.
Starting April 2, 2017, Cricket will implement a new network management practice on Cricket's Unlimited Plan. Specifically, if you are on the Unlimited Plan (including promotionally priced versions) and use more than 22GB of data during any monthly plan cycle, your data speeds may be temporarily slowed during periods of network congestion for the rest of that monthly plan cycle. Cricket will implement this practice beginning April 2, 2017, and continuing during the coming months. Also starting on April 2, 2017, Cricket will begin launching Stream More, a data feature on all plans which helps you save data when watching videos by streaming certain higher-definition videos at standard definition quality, similar to DVD (about 480p). Cricket will begin activating Stream More starting April 2, 2017, and continuing during the coming months. Once activated, you may turn it off or back on at any time. To learn more about when Cricket will turn on the new network management practice and Stream More for you, view Important Information Regarding Data Speed, Usage and Network Management. For more information on these practices and Cricket's mobile broadband service, visit cricketwireless.com/mobilebroadband.
What is the impact of Stream MoreSM on the Unlimited plan?
Cricket will apply Stream More automatically to your Unlimited plan (including promotionally priced versions), but it will not affect your data speed, except that with Stream More turned on, certain higher definition videos will stream at standard definition quality, similar to DVD (about 480p). Customers who steam higher-definition video will consume less data with Steam More turned on.
What is Congestion Management?
If you are on an Unlimited Plan (including promotionally-priced versions) and exceed 22 GB of data use during a monthly billing cycle, Cricket may temporarily slow data speeds on that line during periods of network congestion for the remainder of that. As always, actual speeds may vary by location and device.
Is the Auto Pay Credit available with this plan?
Yes! If you sign up for Auto Pay, you'll receive a $5 bill credit applied to your account a few days before your billing due date. If you sign up for Auto Pay at checkout, or as a current customer within 7 days of your due date, you'll receive the Auto Pay credit starting with your next month's billing cycle. Please note that the Auto Pay Credit is not available for accounts receiving a Group Save discount. View more Auto Pay info.
Is Group Save available with this plan?
Yes! You can save up to $100 each month when you have 5 eligible lines on your account. View more Group Save info. Please note that the Auto Pay Credit is not available for accounts receiving a Group Save discount.
What if I'm in the middle of my billing cycle? Can I change my plan without paying full price?
Yes, of course. You'll just need to pay the difference. When you make a plan change, we prorate the charges for the rest of your billing cycle, so you'll only pay for the days you use the service. View rate plan common questions.
How do I change my plan today?
That's easy! You can sign in to My Account online to change your plan. If you don't have a username and password, it only takes a few minutes to register using your Cricket phone number. You can also swing by your local store or call 611 from your phone. See how easy it is to change your plan.
If and when you discontinue the plan, will current users be grandfathered in?
Yes, as long as you remain a customer in good standing on the grandfathered plan.
Cricket's network is bigger, but I heard it's slower. Why should I switch?
Cricket's network has more 4G LTE coverage than T-Mobile, MetroPCS, Sprint or Boost (based on overall coverage in the U.S; 4G LTE not available everywhere). Cricket customers enjoy a great experience at our current data speeds. Our network provides data download speeds of up to 8Mbps for compatible 4G LTE devices which is more than sufficient for surfing the web, playing games, watching movies, etc.
You talk a lot about the network, but Cricket caps speeds at 8Mbps - how can you compete with T-Mobile there?
Our 4G and LTE data speeds and network reliability work well. We also have more 4G LTE coverage than T-Mobile, MetroPCS, Sprint or Boost (based on overall coverage in the U.S; 4G LTE not available everywhere).
Do you plan to offer a data-only plan, like T-Mobile?
Not at this time.
T-Mobile offers a lot of things Cricket does not (such as videos, tablets, etc.) - will Cricket start offering the same?
Cricket offers what prepaid customers really care about - a bigger more reliable network at a great price. We also offer Deezer, a premium music feature that has a huge library of millions of songs! And don't forget our premium lineup of smartphones from brands like Samsung, HTC and LG.
Does streaming music via Deezer count toward data usage?
Yes, but Cricket and Deezer worked to design a premium music service that is data efficient, lessening the impact on data usage.
Is a Cricket service plan compatible with an AT&T bundle? For instance, if I have an AT&T Mobile, U-Verse and Direct TV package, can I swap out my AT&T Mobile for a Cricket plan?
This is not available today.