• Devices purchased from a Cricket Store may only be returned or exchanged at the same store where purchased. 
  • Devices purchased online must be returned by mail and cannot be returned at store locations.
  • The returned device must be in like-new condition with its original contents and packaging to be eligible for a refund of the purchase price or exchange for another device. The return must include the original components, including the device, battery, charger, accessories, documents, unopened software, and a valid proof-of-purchase.
  • To protect your privacy, you must remove any confidential, proprietary, or personal information before returning your device. By returning your device, you acknowledge that you have erased your contacts, calendar, photos, messages, call history, email, text messages, videos, web browsing history, and any other personal, confidential, or sensitive stored information on your device. Cricket is not responsible for any returned or exchanged device containing such information. Before returning or exchanging any device, please transfer or back up all data (including pictures and personal contact information) to another file source. The data contained in the returned device memory cannot be recovered after it is returned or exchanged.
    • If you are returning an iPhone, you must also disable Find My iPhone in the iCloud settings on your device. If you attempt to return an iPhone with Find My iPhone enabled, your return will not be accepted and your device will be returned to you.
      • To turn off Find My iPhone on your device, go to Settings > iCloud, then tap to turn off Find My iPhone.
      • For more information, see Apple's support page.

Exclusions

  • Refunds will not be provided and exchanges will not be accepted if the device:
    • was returned more than seven days from the date of purchase (or from the date received for online purchases);
    • is not returned in like-new condition (e.g., it is returned with opened software, liquid or physical damage, excessive wear and tear, or cosmetic defects);
    • is not returned with its original contents and packaging, including the device, battery, charger, accessories, documents, unopened software, and a valid proof-of-purchase.
  • The following purchases are excluded and cannot be returned or exchanged under our Return Policy:
    • Devices received through an insurance claim;
    • Non-Cricket branded or authorized devices;
    • Closeout items.
  • Any rebate associated with the device that is subsequently returned will be voided.
  • Any promotional gift associated with the device that is subsequently returned must also be returned and forfeited.