Cricket Wireless Coverage in Mexico and Canada

Use your Cricket service while traveling in Mexico and Canada. There's no need to buy a new SIM card or switch to a local carrier--just turn on your Cricket phone! Other carriers may limit your usage or require a special per-day international add-on, but with Cricket Wireless Unlimited plans, your data travels with you to Mexico and Canada. So go ahead, post those vacation photos on social media, text and call friends and family back home, check your emails, and more.

On Unlimited plans, after 22GB/line/mo. Cricket may slow data speeds when the network is congested.

Cricket Plans that Include Mexico and Canada

All Cricket Unlimited plans starting at $55/mo (and $50/mo+ grandfathered plans) now include data access plus unlimited calls and texts to and from Mexico, Canada*, and the U.S. This means you can use your phone when you travel to your favorite vacation destinations or visit family back home. Careful though! Calls and texts while in Mexico need to stay under 50% of your total usage in a 3-month period or you risk service being suspended. Primary phone usage must be in the U.S.**

*Calls and messages from the U.S. to the Northern Territories of Canada not included.

Data in Mexico and Canada

If you have a Cricket Unlimited plan (or $50/mo+ grandfathered plan), you can use your high-speed data in Mexico or Canada. If you are not on an Unlimited plan, this will count against your plan's high-speed data allowance just as it would in the U.S. If you go over your high-speed allowance, speeds will be reduced to a maximum 128 Kbps for the rest of your billing cycle.

Same as calls and texts, cellular data usage in Mexico needs to stay under 50% of your total usage in a 3-month period or you risk service being suspended. Primary data usage must be in the U.S.**

Note: Data speeds while roaming in Mexico and Canada are subject to the capabilities of the local service providers, your device, your rate plan, and your location.

Calling and Texting To and From Mexico and Canada

You still get your unlimited text, picture and video messages (SMS and MMS) while traveling. If you decide to upgrade to an Unlimited plan while in Mexico or Canada, you can start calling and texting as soon as you make your changes.

What you get:

  • Unlimited text, picture, and video message (SMS & MMS)
  • Unlimited calls

Keep in mind:

  • If you have one of the Cricket Unlimited plans (and $50/mo+ grandfathered plans) you can receive calls and texts from anywhere in the world. However, you can only send texts and make calls to Mexico, Canada and U.S. mobile numbers.
  • Calls, texts, or data usage while in Mexico and/or Canada cannot exceed 50% of the total usage.
  • Primary use must occur in the U.S.

On Unlimited plans, after 22GB/line/mo. Cricket may slow data speeds when the network is congested.

Cricket's International Roaming partners

**View the complete Cricket International Terms and Conditions

What if I need Cricket Support while in Mexico or Canada?

Dial 611 from your cell phone or +1-214-547-2346 from any landline phone to reach Customer Support while roaming in Mexico or Canada. You will need to call +1-214-547-2346 from another phone if you don't have a plan that costs $50/mo or more, or have not previously added Cricket International Roaming Mexico to your account. You can also use the myCricket app to chat with Customer Support.

When I arrive in Mexico or Canada, how do I make and receive calls?

If you're on one of the Cricket Unlimited plans (and $50/mo+ grandfathered plans), your phone should automatically search for a wireless network. A connection can usually be made in 30-40 seconds. When the name of the local operator is displayed, your phone is ready to use.

How do I dial phone numbers in Mexico or Canada?

In Mexico, to call a local number, simply dial +52 and the local number. To place a call or send a message to the U.S. or Canada, simply dial + 1 (area code) (number). In Canada, to call a local number simply dial +1 and the 10 digit phone number. To place a call or send a message back to the U.S., simply dial + 1 (area code) (number).

Does 911 work outside the U.S.?

The 911 emergency number is unique to the U.S., but Cricket Wireless' cellular partners in Mexico and Canada will route 911 calls made on a Cricket Wireless phone to the local emergency services provider.

What if I'm roaming in Mexico and my data is working, but I can't make calls?

This could happen in some areas of Mexico if you're connected to the Nextel network. You will see "Nextel" in the top left corner of your phone. To make calls and send texts, you'll need to connect to a different carrier (iUSACell or Telefonica (Movistar)). Try turning your phone off and then turning it back on again and look for either iUsacell or Telefonica (Movistar) in top left corner.

Can I use Visual Voicemail in Mexico and Canada?

Yes, if Visual Voicemail is enabled on your phone and you are on one of the Cricket Unlimited plans (or $50/mo+ grandfathered plans).

Can I use my Mobile Hotspot feature in Mexico and Canada?

Yes, if you've added the Mobile Hotspot feature and are on one of the Cricket Unlimited plans (or $50/mo+ grandfathered plans).

On Unlimited plans, after 22GB/line/mo. Cricket may slow data speeds when the network is congested.