• Skip Navigation
  • Sign In or Create Account
  • Español
  • Find a Store
  • Coverage
  • Quick Pay
  • Activate
  • Cricket Wireless Home Page
  • Phones
    • Shop Phones
    • Deals
    • Finance & Payment Plans
    • Hotspots
    • Accessories
  • Plans
    • Shop Plans
    • Bring Your Own Phone
  • Free Trial
  • My Account
    • Pay my bill
    • Autopay
    • Billing History
    • Usage
    • Plans & Services
    • Account Settings
  • More
    • Bring Your Own Phone
    • How Cricket Works
    • Why Choose Cricket
    • Support
Item added

Item Added

The [Manufacturer Device] is in your cart.

  •  Cricket Wireless Home Page
  • Open global navigation menu 
  • Home
  • Phones
    • Shop Phones
    • Deals
    • Finance & Payment Plans
    • Hotspots
    • Accessories
  • Plans
    • Shop Plans
    • Bring Your Own Phone
  • Free Trial
  • My Account
    • Pay my bill
    • Autopay
    • Billing History
    • Usage
    • Plans & Services
    • Account Settings
  • More
    • Bring Your Own Phone
    • How Cricket Works
    • Why Choose Cricket
    • Support
  • Español
  • Find a Store
  • Coverage
  • Quick Pay
  • Activate
  • Remove Line
Item added

Item Added

The [Manufacturer Device] is in your cart.

< Back to cricketwireless.com
Cricket logo for Amazon navigation.

SIM Card Setup

  • support Home
  • using-my-phone
  • device-and-services-issues

Device and Service Issues

Is your device misbehaving? Or maybe you're having trouble connecting to the network? Don't sweat it. These top troubleshooting tips can help get you up and running in no time.

Issues with Your Connection

  1. Remove, then replace battery and SIM card, and turn your device back on.
  2. Check the signal indicator on your device to make sure you have Cricket coverage where you are.
  3. Try calling, texting and emailing to make sure those services are working.
  4. Make sure you've paid for your currently monthly plan cycle.
  5. Try turning off Wi-Fi temporarily and using data. (Some Wi-Fi networks block certain usage.)
  6. Make sure you have the latest software for your device.
  7. Check your device manufacturer's website.
  8. Go to the Device Support page for your device.
  9. Call or chat with Cricket Support to troubleshoot device (it's best to call from a different phone).

Insurance and Warranty Claims

  • If your device is covered by Cricket Protect, view requirements to file a claim.
  • If your device was purchased from Cricket in the past 7 days, see refund or exchange options.
  • If your device was purchased from Cricket within the past 12 months (or 90 days for reconditioned devices), you may be able to receive warranty support.

Making your Battery Last

  • Do not expose your battery (or phone) to extreme heat or cold.
  • Lower brightness in the display settings.
  • Turn off Bluetooth and GPS in the settings when you're not using them.
  • Turn-off push email and other automatic account syncing and switch to manual syncing.
  • Close any apps that you're not currently using.

Was this article helpful?

Learn tips and tricks from other Cricket customers.

Visit Community Forums (opens in new tab)

Related Articles

  • What is Cricket Protect?
  • Returns & Exchanges

Related Topics

Green shield on white background
Protect My Phone

Can't find what you need? We can help

White headset on blue background
Contact Us
White text message on blue background
Chat
White store building on blue background
Store Locator

Join the Cricket Nation

Cricket on Facebook
Cricket on Twitter
Cricket on Instagram
Cricket on YouTube

About Us

  • Why Cricket
  • What We Stand For
  • Sponsorships
  • Coverage
  • News
  • Our Team
  • Careers
  • Become an Authorized Retailer
  • Affordable Connectivity Program (ACP)
  • Bridge Pay
  • Phone Payment Plans
  • Refer a Friend

Customer Support

  • Accessibility
  • Sitemap
  • Sign in to Your Account
  • Store Locator
  • Track My Order
  • Returns & Refund Policy
  • Community Forums
  • Chat
  • Contact Us

Legal

  • Unsubscribe
  • Advertising Choices
  • Privacy Policy
  • Cricket Wireless Terms & Conditions of Service
  • Website Terms of Use
  • Other Legal Info
  • Do Not Sell or Share My Personal Information
  • Limit the Use of My Sensitive Personal Information
© 2023 Cricket Wireless LLC. All rights reserved.