Unlimited Cell Phone Plans FAQ
With the Cricket unlimited plans, you’ll get just what you need – unlimited talk and text, data access, no annual contracts, multiline discounts, a variety of add-on features and much more. For the Cricket Core plan, Cricket may temporarily slow data speeds if the network is busy.
The Cricket More Plan has premium data, and includes HBO Max with ads, 150GB Cloud Storage and 15GB of Mobile Hotspot (req’s compatible device). We like our network big and our price small! Cricket Core and Cricket More offer unlimited talk, text and data - in and between the U.S., Mexico and Canada (Canada usage cannot exceed 50%.).
Yes, Mobile Hotspot is available as an add-on feature with the Cricket Core Plan and is limited to 10 GB each month. After 10 GB of hotspot usage, hotspot data speeds slowed to max of 128 Kbps for the rest of bill cycle. If you have Cricket Core and purchase the Mobile Hotspot feature, you will be able to check your Mobile Hotspot data usage separate from your phone's cellular data usage. Mobile Hotspot requires a compatible device. Check device eligibility. The Cricket More Plan includes 15GB of Mobile Hotspot. After 15GB of hotspot usage, hotspot speeds slowed to max of 128 Kbps for the rest of bill cycle. Compatible device required. Check device eligibility.
If you are on the Cricket Core Plan, your data speeds may be temporarily slowed if the network is busy. On the Cricket More Plan, you'll have premium data that won't slow based on your data usage. As always, actual speeds may vary by location and device.
Yes! If you sign up for Auto Pay, you'll receive a $5 bill credit applied to your account a few days before your next billing due date. If you sign up for Auto Pay at checkout, or as a current customer within 7 days of your due date, you'll receive the Auto Pay credit starting with your next month's billing cycle. Please note that the Auto Pay Credit is not available for accounts receiving a Group Save discount. View more Auto Pay info.
Multiline and Promotional Discounts FAQ
To get the 4 for $100/mo offer, place an order online for four new lines of service on the Cricket Core Plan. Start by adding a phone and the Cricket Core Plan for your first line. When you reach the cart page, select Add Another Line from the top. Add a phone and another Cricket Core Plan. You'll see your discount reflected in your cart. Proceed to checkout, and enjoy your savings! Please note, all lines on your account must be on the Cricket Core Plan to be eligible for this offer.
As an existing Cricket customer, you too can enjoy the 4 for $100/mo offer if you have four lines on the Cricket Core Plan. You can do this by changing your plan or adding additional lines. The Cricket Core Plan is required for all lines on your account. Here's how the discounts work on the Cricket Core Plan:
- 1 Line - $55/mo (no discount)
- 2 Lines - $80/mo ($30 discount)
- 3 Lines - $90/mo ($75 discount)
- 4 Lines - $100/mo ($120 discount)
Yes. You can get discounts by changing your plan or adding additional lines. The Cricket More Plan is required for all lines on your account. Discounts are available for lines 2-5. Here's how the discounts work on the Cricket More Plan:
- 1 Line - $60/mo (no discount)
- 2 Lines - $90/mo ($30 discount)
- 3 Lines - $110/mo ($70 discount)
- 4 Lines - $130/mo ($110 discount)
- 5 Lines - $160/mo ($140 discount)
Existing customers can schedule plan changes to take effect at the start of their next billing cycle. Just be sure to change each existing line in the order the lines appear on your Account Summary:
- Log into My Account, select Manage Plans & Services, then select the first phone number listed on your Account Summary. Note: When you log into myCricket, you will select Manage Your Lines.
- Select Change Plan, then pick the Cricket More or Cricket Core and Select Plan.
- Schedule your plan change to start on your Next Billing Cycle, review your changes and select Next. Submit your order.
That's easy! You can sign in to My Account online or myCricket to change your plan. If you don't have a username and password, it only takes a few minutes to register using your Cricket phone number. You can also swing by your local store or call 611 from your phone. See how easy it is to change your plan.
Yes, of course. You'll just need to pay the difference. When you make a plan change, we prorate the charges for the rest of your billing cycle, so you'll only pay for the days you use the service.