What’s an eSIM?

eSIM stands for “embedded SIM”, which means it’s already inside your phone, allowing you to switch to Cricket and activate your service more quickly than with a physical SIM (pSIM). No more waiting for a pSIM to arrive and manually inserting it before you can start making calls, sending texts, and using data.

What are the advantages of an eSIM?

  • More flexibility. Using digital technology, an eSIM lets you conveniently activate service without purchasing or waiting for a pSIM.
  • More secure. Unlike a pSIM you can remove, an eSIM is embedded, making it difficult to be lost or stolen.
  • Easy to install. Just download a Cricket eSIM to your phone and activate it.

How do I activate Cricket service using an eSIM?

An eSIM makes it easy to bring the phone you love to Cricket.

First, make sure your eSIM-compatible phone is an unlocked iPhone XS, iPhone XS Max, iPhone XR, or newer and on Wi-Fi.

Second, bring your own phone (BYOD) to a Cricket Retail Store or contact Customer Support at 1-800-CRICKET (274-2538) to activate eSIM, and start enjoying unlimited talk and text with no annual contracts and no hidden fees faster than it takes to receive a physical SIM.

Can I activate my eSIM online?

Yes. If the iPhone you purchased at Cricket or the one you already own (BYOD) is an iPhone 14 series, which is eSIM only, you can use the link below to activate your device.

Activate your eSIM-only device

Not sure if your BYOD is eSIM only? Use the Cricket Compatibility Checker to confirm if your phone is eligible for online activation.

Which eSIM-enabled devices does Cricket support?

Only an unlocked iPhone XS, iPhone XS Max, iPhone XR, or newer are compatible with the Cricket network. Supporting additional devices is in the works. Stay tuned.

eSIM Troubleshooting FAQs

Accidents happen. If this occurred after a “hard reset” of your phone, upon re-start, be sure to choose to keep your eSIM profile. If you need further assistance, please contact Customer Support at 1-800-CRICKET (274-2538) or dial 611 to have a new eSIM downloaded to your phone and activated. You can also visit a Cricket Retail Store and purchase a physical SIM card (pSIM).
If both devices are an unlocked iPhone XS or newer, you can transfer your eSIM during setup. First, make sure your iPhone features the most current iOS software. Get the details from Apple Support.
If you’re bringing your own device, please make sure it:
  • Works on the Cricket network.
  • Hasn’t been reported lost or stolen.
  • Is eSIM-capable and unlocked from previous carrier.

Use the Cricket Compatibility Checker to confirm if your phone will work on our network.
If you’re already on the Cricket network and your physical SIM (pSIM) is inserted in an unlocked iPhone XS, iPhone XS Max, iPhone XR, or newer, you can convert your cellular plan to an eSIM in your iPhone’s Settings. Get the details from Apple Support.
Please contact Customer Support at 1-800-CRICKET (274-2538) or dial 611 for assistance. 
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