Newsroom

From collecting food donations to providing hygiene kits to teens, Cricket Wireless continues to support local communities.

Cricket celebrates National Customer Service Week by working hard to deliver great service and deliver exceptional experiences.

Here are some tips to help prepare for Hurricane Delta as it makes landfall today.

Cricket announcing it has teamed up with Rock the Vote to launch a voter registration campaign to help employees and consumers register to vote.

Cricket Cares donated school supplies, activity kits and gave back-to-school haircuts in local communities across the country.

Cricket Wireless will extend payment due dates to September 18th for customers in affected areas.

To keep customers connected, affected customers will receive a notification of payment due dates being extended through 8/29.

Find out how Cricket Wireless is preparing for the Gulf Coast’s tropical storms with disaster response equipment and more.

Throughout July, Cricket Nation has been helping to bring smiles and support to local communities across the nation.

Cricket and its authorized retailers teamed up in 18 markets host food drives and surprise graduation celebrations.

May is Mental Health Awareness Month and Cricket is encouraging employees to take the Stamp Out Stigma pledge to help those dealing with mental illness.

A Cricket authorized retailer provides masks for Memphis employees, customers, and first responders.

Sesame Workshop offers parents tips to help children cope with missing their friends.

Cricket authorized retailers are taking care of their communities by providing groceries for those in need.

Small acts of kindness from Cricket Authorized Retailers bring joy to their communities

John Dwyer shares the ways Cricket is still delivering high quality customer service while still following public health guidelines.

Cricket Nation continues to bring smiles to our communities during the COVID-19 pandemic

Cricket is working around the clock to keep our communities healthy and connected

Cricket Wireless and WWE Superstar Kofi Kingston brought smiles and dinners to 150 families in Chicago for Thanksgiving.

Charlotte and Ric Flair visited 15-month-old NICU patient at Atlanta Ronald McDonald House. Check out the video highlights from this special afternoon.

UPDATE (09/02/19, 9:14pm ET) Our thoughts are with everyone impacted by Hurricane Dorian. Customers in these areas will receive a notification that your current payment due date has been extended...

May is National Military Appreciation Month. It’s a designated time to recognize and honor U.S. Service Members. This year, Cricket Wireless wants to shine the spotlight on a special group of...

Like you, Cricket appreciates Moms. Check out our new campaign that celebrates the matriarch of the family and encourages those of us that still can to thank Mom!

Cricket Wireless is one of the best workplaces in Atlanta.

Guest article written by Dantes Rameau, the Co-Founder & Executive Director of the Atlanta Music Project. For the Atlanta Music Project (AMP), October 26, 2018 is a day that our students, parents,...

Happy Hispanic Heritage Month!

During the WWE SummerSlam weekend, Cricket Wireless and WWE teamed up with the Kips Bay Boys & Girls Club (B&G Club) of Bronx, New York, to hold a “Be a STAR” anti-bullying rally that featured...

We recently teamed up with one of Atlanta's most beloved music venues to bring some Cricket flair to the Atlanta skyline! As the official wireless sponsor of the Tabernacle, you can find Cricket...

In February, WWE Superstar AJ Styles visited Luke Air Force base in Arizona for an exclusive appearance hosted by Cricket. During this special visit with active and retired military personnel and...

Did you see Cricket on The Talk last month? On March 8, we did one of the things we are best known for – bringing smiles! Cricket brought smiles to The Talk’s television studio with a little...

The final installment of Cricket's "I AM Black History" video series features Derreck Kayongo, CEO of the National Center for Civil and Human Rights, and a 2011 CNN Top Ten Hero. The interview,...

In our latest I AM video celebrating Black History Month, VP of Channel Operations George Cleveland chats with Lorraine Johnson, associate publisher of the Atlanta Daily World and regional...

Our customers are always #WINNING, but doing good for others can make us all feel like real winners. Check out what happens when these unsuspecting pedestrians are given the choice between winning...

Our I AM video series in February features some of our incredible employees and community members sharing stories about how they honor Black History Month. The first video features our head of...

Music is more than just beats and lyrics—it’s inspiration! Our Sounds of Celebration program this month highlights music’s powerful ability to unite people from diverse backgrounds, while...

Our community managers have one of the toughest jobs in the company. While we’re all here to serve you, they do so in a public forum, providing support and answering questions through our social...

Mentorship is a gift that is just as fulfilling to get as to give. It’s an opportunity to grow for both the mentor and mentee. When mentoring, I try not to provide quick and easy...

In August, residents of Baltimore, Detroit, Miami, Minneapolis and Seattle voted for their favorite community projects to receive a donation from Cricket Cares to revitalize local neighborhoods...

When Cricket Cares learned that often phones of survivors of sexual assault are often lost, stolen during the altercation or kept as evidence...

One of Chayanne’s most recognizable features is his wide, honest smile, and our purpose is to provide a simple, easy choice that keeps all our customers smiling. In our latest advertising spot,...

There is power in numbers, and together we can stop bullying. In August, we teamed up with WWE and Junior Achievement of New York to host a special Cricket Cares anti-bullying summit (held in...

Bookmark this page for the latest service updates due to Hurricane Nate.

Every year, the 1st week in October (this year, October 2-6) is recognized as Customer Service Week (#customerserviceweek), an international celebration of the importance of customer service and...

*Bookmark this page for updates on impacts to service due to Hurricane Irma as it approaches* Hurricane Irma is expected to reach Florida, and we’re ready with our disaster response equipment...

Network Preparations for Hurricane Irma Hurricane Irma is expected to hit stateside by later this week, and we’re ready with our disaster response equipment and personnel on standby. We’re...

Hurricane Harvey is expected to impact the Texas coast over the next few days, and Cricket is ready with our disaster response equipment and personnel...

ATLANTA – Aug. 1, 2017 – Cricket Wireless and Rebuilding Together launch “Connecting Communities” to help restore homes, community centers, and revitalize underserved neighborhoods. The...

You have spoken, and we couldn’t be more honored and humbled. Thanks to you, we were recently ranked #1 by Forrester® in their annual US Customer Experience Index! Forrester’s annual CX...

When 69-year-old Air Force veteran and Houston, TX resident, Jann Johnson, learned about Rebuilding Together at her local Veterans Affairs Center, she knew she could use the organization's help....

In 2016, Jeff and 32 Cricket employees worked with Rebuilding Together to complete vital home repair projects for a retired veteran. This year, they rejoined the organization to help another...

The 2017 Hurricane Season officially kicks off today and experts forecast that the Atlantic region will see 12 named storms this year—six of them hurricanes and two major hurricanes.* At Cricket...

Parents have always been faced with several “at what age” questions, including “when is my child old enough to date?” or “is my daughter old enough to wear makeup?” Nowadays, you can...

Two of Cricket's marketing team make AdWeek's Rising Brand Stars in Atlanta

The deadline to file your taxes is just around the corner, and according to the IRS, nearly 8 in 10 of you receive refunds. Yay, you! Are you one of the 1 in 6 who tend to splurge on a gift for...

Every school year, scholars, parents, media and politicians debate the best way to educate our youth and prepare them for success in a growing global economy. The debate is often centered on...

Cricket Wireless uses Alcatel Virtual Reality to organize a Family Reunion like one you have never seen before. Wait Until You See their reactions!!

Yesterday, the holidays came early for guests of The Ellen DeGeneres Show. Cricket teamed up with Alcatel to give audience members something to smile about. Attendees each received unreal...

We visited The Salvation Army in Los Angeles recently to bring holiday joy to some families in need. In an elaborate setup, we gave children at the Westwood Transitional Living Village a direct...

ATLANTA, Nov. 3, 2016 - Cricket Wireless and The Salvation Army have teamed up to launch “Likes for Tikes.” The campaign aims to give children in need something to smile about this holiday....

Hackers used to focus mainly on servers, laptops and desktops. But with most people using their smartphones for tasks like bill pay, email and banking, thieves are targeting people on their mobile...

Bookmark this page for updates on service impacts due to Hurricane Matthew.

We’ve got something for you to smile about today! And maybe cry a little, too. Our latest video sees the Cricket Smile Team setting up a LemonAid stand in the middle of a park offering passersby...

Hurricane season is underway. Check out these tips to help you be prepared and safe.

Yesterday was fireworks and BBQ, and it marked the unofficial start of summer! School’s out and the temps are rising. You are likely already enjoying plenty of water activities at the...

Cricket came out strong, in massive representation, lending a helping-hand on the Cricket Spring Group Volunteer Day at MedShare Atlanta during 2016 National Volunteer week. MedShare is a...