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Newsroom

Cricket Wireless Working to Keep Our Communities Healthy and Connected

Cricket Wireless proudly provides millions of customers with reliable connectivity to the world, and award-winning service when you walk in our stores, talk to us on the phone, or visit our website. As a part of this, we always do our best to ensure that we provide a safe environment.

We know how important our service is to the communities we serve, and we are committed to continuing to be there for you. In that spirit, we’ve been working around the clock to ensure our stores are responding appropriately to the COVID-19 pandemic. To read Frequently Asked Questions about our COVID-19 response visit here.


New Mexico Authorized Retailer Store Update– 3/28/2020

We have some great news! Some of the Cricket retail locations in New Mexico are now open. We still have some that remain temporarily closed – due to a mandate from the Governor of New Mexico.

Whether in-person or online, Cricket is here to help you. If you need help or have a question please visit us at www.cricketwireless.com or use the MyCricket app to pay your bill, monitor data usage, and make changes to your service.

We're committed to providing a healthy environment for our employees and customers in New Mexico and the rest of the country. Thank you for your patience as we work hard to adjust to these ever-changing local conditions.


Cricket Wireless Gives Relief to People Facing Financial Hardship – 3/26/2020

The need for affordable data access options is more important than ever as the country adjusts to a new normal. Many are looking for ways to reduce their monthly spending due to loss of income or other hardships, and Cricket is here to help.

Starting Friday, March 27, Cricket is offering new ways to help customers during this tough time.

We’re launching a new limited time phone plan:

  • The new $15 plan comes with 2GB of data, unlimited talk and text, and will be available for a limited time. The plan is available to new and existing customers with no activation fee.1

We will begin adding data to capped and unlimited phone plans for a limited time:2

  • Automatically adding 10GB of data to capped plans for new and existing customers. That means if you’re on the $30/2GB plan or the $40/5GB plan, you’ll get an additional 10GB of data for mobile hotspot or smartphone use for two bill cycles. After two bill cycles, you will no longer receive the additional data.
  • Automatically adding 10GB of data to unlimited plans for new and existing customers. That means if you’re on the $55 unlimited plan without mobile hotspot, you will receive 10GB of data for hotspot use. If you’re on the $60 unlimited plan with 15GB of mobile hotspot, you’ll get an additional 10GB of data for mobile hotspot use. Both plans will receive the additional data for two bill cycles. After two bill cycles, you will no longer receive the additional data.3

The $15 2GB limited time offer will be available starting Friday, March 27 online at www.cricketwireless.com, via the MyCricket app, or in store. Also starting March 27, we will begin adding the additional hotspot data to eligible plans. It may take up to one week for existing customers to receive the additional data. If you’re heading to a Cricket store please check store hours of operation first.

1Pricing subject to change. One-time fees may apply. See cricketwireless.com/fees for details. Terms & restrictions apply. Avail., terms & data usage & speed & other restr's subject to change w/o notice. Service subject to Cricket network management policies, see cricketwireless.com/mobilebroadband. Coverage not avail. everywhere.
2Excludes Simply Data plans and $15/mo. voice-and-data plan.
3Data speed may be limited to max 3Mbps. Cricket may temporarily slow data speeds if the network is busy.


New Jersey Stores Reopen, Deemed Essential Business – 3/25/2020

Cricket Wireless stores in New Jersey have been authorized by the Office of the Governor of New Jersey to reopen starting today. After the initial mandate to close stores, New Jersey provided a revised list of essential retail businesses that specifically includes mobile phone retail and repair shops. Mall locations and certain other locations may remain temporarily closed. Check the Cricket store locator here for store hours.

Thank you to our customers in New Jersey for their patience as we worked with the governor’s office, and for their flexibility in going through www.cricketwireless.com and the MyCricket app to pay their bills, monitor data usage, and make changes to their plans.

We remain committed to providing a healthy environment for our employees and customers in New Jersey and the rest of the country. Store reps in all our open locations have fully sanitized stores according to the CDC guidelines and will continue to clean and disinfect their stores regularly, and adhere to social distancing guidelines.

Thank you for your continued patience and commitment to the health and safety of customers, employees and our communities.


New Mexico Authorized Retailer Store Changes – 3/24/2020

In accordance with a mandate from the Governor of New Mexico, all Cricket retail locations in the state are temporarily closing today until further notice.

Even though our stores will be closed, Cricket is still here to help you. Visit www.cricketwireless.com or use the MyCricket app to pay your bill, monitor data usage, and make changes to your service.

We're committed to providing a healthy environment for our employees and customers in New Mexico and the rest of the country. Thank you for your patience as we work hard to provide the wireless service you rely on.


Fees Waived for Customers Financially Affected by COVID-19 – 3/24/2020

Cricket is committed to keeping our customers connected to family, friends, and the latest information. To help customers affected financially by the COVID-19 pandemic, we are now waiving processing fees for IVR payments and service reactivation. Customers can pay their bill by phone through Cricket’s Interactive Voice Response (IVR) system. Starting today, we are automatically waiving reactivation fees for customers.


Authorized Retailer Store Changes – 3/23/2020

In accordance with a mandate from the Governor of New Jersey, all Cricket retail locations in the state are temporarily closing today until further notice.

Even though our stores will be closed, Cricket is still here to help you. Visit www.cricketwireless.com or use the MyCricket app to pay your bill, monitor data usage, and make changes to your service.

We’re committed to providing a healthy environment for our employees and customers in New Jersey and the rest of the country. Thank you for your patience as we work hard to provide the wireless service you rely on.


Authorized Retailer Store Changes – 3/20/2020

Cricket Wireless is committed to helping protect the communities we serve as this pandemic continues to unfold. Everyone, including local businesses, are being called upon to adjust how they operate to help limit social contact. It’s critical that we provide a healthy environment to everyone working in and visiting Cricket retail locations.

In an effort to limit traffic in densely populated areas, some authorized retailer locations across the country are temporarily closing on Saturday, March 21.

This temporary change is being made to adhere to the social distancing guidelines from the CDC, while balancing the needs of our customers. We have worked to ensure that a core set of stores remain open so that communities have the ability to meet their critical needs.

We thank our customers for their patience as we work hard to provide them with the wireless service they rely on, while keeping safety and health top of mind. We will continue to monitor and take action as needed.

Authorized retailers that are open are encouraged to adjust their hours to Monday – Friday 11:00 a.m. to 7:00 p.m. and close on Sundays. Please call your nearest authorized retailer to confirm their hours of operation. Customers can also use www.cricketwireless.com and the MyCricket app to pay their bill, monitor data usage, and make changes to their plans.


Store Update:

Our first priority is the safety of our customers and employees. Most of our stores are still open for business, with the exception of our indoor mall locations, which will temporarily close on March 19 with a tentative plan to reopen on April 1st. We continue to monitor and take action in accordance with social distancing guidelines from the CDC.

Beginning on Friday, March 20, our company-owned retail locations will have modified hours of operation: Monday - Saturday open 11:00am- 7:00pm and closed on Sundays.

Our Authorized Retailers are encouraged to adjust hours as well. We continue to regularly clean and disinfect the stores. Please call before going to a Cricket store to confirm their hours of operation. We are continuing to monitor the guidance from the local and federal authorities and will share updates as they become available.


What We’re Doing to Provide a Safe Environment

Our frontline employees and authorized retailers across the country care about your health, which is why we ask them to:

  • Disinfect their workspace after every customer interaction
  • Wipe down all displays and hard surfaces multiple times a day
  • Pay extra attention to sanitizing common areas
  • Quickly report if they are not feeling well.

How you can get all of the goodness from Cricket from home

We offer multiple options to connect with us if you have concerns about going out in the community or are unable to make it to a store. The easiest way to stay in touch with us is on the MyCricket app, which allows you to pay your bill and check your data usage. If you don’t have that you can download it here or here. You can also visit us at www.cricketwireless.com.


How you can keep your personal devices safe

Here’s a few extra tips to help keep you healthy and connected using your own devices:

  • Keep your device clean. Spray a non-abrasive or alcohol-based (70% isopropyl) disinfectant directly onto a soft lint-free cloth and wipe down your device while it is powered down and unplugged.
  • Share things like photos through text messages instead of passing your phone around.
  • Since devices can collect germs, avoid putting your device on public surfaces and try to use a Bluetooth device or a hands-free headset to minimize physical contact with the device.

For more information on how to protect yourself from COVID-19, visit the Centers for Disease Control and Prevention website.