The myCricket Internet app is the companion app for Cricket 5G Home Internet. Use it to set up your gateway, find the best location for a strong signal, check connection status, and troubleshoot common service issues you may have.
Where can I download the myCricket Internet app?
You can download the myCricket Internet app from the Apple App Store or Google Play Store. Once you have it installed, open the app and follow the directions to begin setup.
What is Cricket 5G Home Internet?
Cricket 5G Home Internet gives you fast, reliable internet for streaming, gaming, video calls, and more. Enjoy unlimited data, easy self-setup, no annual contract, no credit check, and one simple monthly bill, all powered by AT&T's 5G network.
Cricket 5G Home Internet FAQs
How do I set up Cricket 5G Home Internet?
You can download the myCricket Internet app, scan the QR code on the front of your gateway, and follow the in-app setup instructions. Once your gateway is connected, connect your devices and start using your service. Most customers complete setup in less than 15 minutes.
Where should I place my Cricket 5G Home Internet gateway?
For most customers, the best place for the gateway is near a window, in an open area, and on an elevated surface such as a shelf or table. Keep it away from enclosed spaces and direct sunlight. The app can help you find the best location for your home's layout.
How do I manage my Cricket Home Internet account?
Use the myCricket Internet app for setup, gateway status, and troubleshooting. For billing, payments, and overall account management, use the myCricket app.
What devices can I connect?
You can connect most Wi‑Fi-enabled devices, including smartphones, tablets, laptops, desktop computers, smart TVs, streaming devices, gaming consoles, and smart home devices.
What internet speeds can I expect?
Typical download speeds are 90–300 Mbps and upload speeds are 8–30 Mbps. Actual speeds vary based on location, gateway placement, signal strength, connected devices, and network conditions.
How can I manage my Wi‑Fi network?
Changing your Wi‑Fi name or password is easy. First, connect to your Wi‑Fi network. Then open a web browser and go to http://192.168.1.254. Enter the Device Access Code found on the back of your gateway, select Home Network > WiFi, make your updates, and save your changes.
Can I take my gateway with me if I move?
Cricket 5G Home Internet is intended for use at your approved service address. Contact Cricket Support to verify service availability before using the gateway at a new address.
