Getting online is easy.
- Download the myCricket Internet app and scan the QR code on your gateway.
- Follow the steps in the app to find the best spot in your home to place your gateway.
- Plug in your gateway and turn it on to get activated.
- Connect your devices and start surfing, streaming, and scrolling.
Most customers can set up their service in less than 15 minutes.
Where should I place my gateway?
For the best experience for most customers:
- Place it near a window
- Keep it out in the open
- Put it on a table, shelf, or other elevated surface
- Avoid enclosed spaces and direct sunlight
The myCricket Internet app can help you find the best location for a strong network connection.
How do I connect devices to Wi‑Fi?
- Make sure your gateway is powered on and connected.
- Open Wi‑Fi settings on your phone, tablet, computer, smart TV, or other device.
- Select your Wi‑Fi network name as found on your gateway label.
- Enter your Wi‑Fi password found on your gateway label.
You're connected!
How do I manage my Wi-Fi network?
You can customize your Wi‑Fi network name (SSID) and password through the Cricket Gateway web interface.
To change your Wi‑Fi name and password:
- Open a web browser and go to http://192.168.1.254.
- Enter the Device Access Code found on the label on the back of your gateway and select Continue.
- Select Home Network, then choose Wi‑Fi from the menu.
- Under Home SSID, locate Network Name and enter your desired Wi‑Fi network name.
- In the Home SSID Password field, enter your new Wi‑Fi password. Your password must:
- Be 8–63 characters long
- Include a combination of uppercase letters, lowercase letters, numbers, and special characters
- Use only these supported special characters: # % + = ?
- Before continuing, be sure to save your new Wi‑Fi name and password in a safe place. Your gateway will reboot, and you'll need this information to reconnect your devices.
- Scroll down and select Save.
- When prompted, select Confirm.
What happens next?
- Your gateway will automatically reboot and apply the new settings.
- You'll be signed out of the web interface.
- All Wi‑Fi devices will disconnect and must be reconnected using the updated Wi‑Fi name and password.
If you need to make additional changes, such as updating Wi‑Fi security settings or managing a guest network, sign back in at http://192.168.1.254 using your updated network information.
Gateway Status Lights and Error Codes
What do the lights on my device mean?
Your gateway uses lights to show power, signal strength, Wi‑Fi status, and any issues that may need attention. If you're having trouble connecting, checking the lights is a great place to start.
Power Light
- Solid green = Your gateway has power and is operating normally.
- Solid red = Your gateway has detected an error. Check the signal lights or contact Cricket Support if the issue continues.
Signal Strength Lights
The four signal lights on the front of the gateway show how strong your cellular connection is.
- 1 green light = Poor signal. Move the gateway closer to a window, exterior wall, or higher location.
- 2 green lights = Fair signal. The gateway should work, but moving it may improve connection reliability and performance.
- 3–4 green lights = Strong signal and recommended for the best experience.
Wi‑Fi Light
- Green = Wi‑Fi is turned on.
- No light = Wi‑Fi is turned off. Devices connected with Ethernet can still access the internet.
Startup and Restart Status
- Chasing amber lights = Your gateway is starting up or reconnecting to the network. Please wait a few minutes for setup to complete.
- All signal lights solid green = Your gateway has connected to the best available signal.
- All signal lights blinking green = Your gateway is performing a factory reset. Please wait for it to restart.
Software Update Status
- All lights green, but no Wi‑Fi connection = Your gateway may be installing a software update. Wait about 3 minutes. If Wi‑Fi does not return, restart the gateway.
Error Statuses
If the power light is red, your gateway has detected an error that may be affecting your internet service.
Try restarting the gateway and allowing several minutes for it to reconnect. If the power light remains red, refer to the Cricket 5G Home Internet Gateway User Manual for detailed information about gateway error statuses and troubleshooting steps.
If you need additional assistance, contact Cricket Support.
