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At Cricket, we’re always working behind the scenes to provide you with the best possible wireless experience. Which is why in February 2022, we retired our 3G service for all Cricket customers to make room for more improvements to our network. This shift will mean faster, stronger, more reliable service for customers who had used services on the 3G network.
To use our network once 3G services retired, a High-Definition Voice-capable (HD Voice-capable) device that is compatible with Cricket’s HD Voice network is required. If you’re a new customer, you’ll either need to purchase an HD Voice-capable device from us or bring a device that’s HD Voice-capable and compatible with our network.
To see if your current phone is compatible with our HD Voice network check your device ID here. To learn more about the transition and what you can do to prepare, read on.