Learn About the Broadband Facts Label

This label looks like one you might see on the foods you buy. But instead of calories, it lists details about the monthly price, broadband speeds, and data allowances for plans you’re considering.

The FCC requires all service providers to make these labels available to you. Labels are only available for plans offered on or after April 10, 2024.

The Broadband Facts label gives you the ability to compare plans across Cricket and other providers. This way, you can always choose the best plan for your needs.

In the simplest terms, broadband is high-speed internet access. It’s the internet you use on a daily basis in your home, over Wi-Fi®, or on your smartphone. Mobile broadband is internet provided over a cellular network. It’s the connection you get with Cricket mobile wireless service.

 

Label sections

Overview

This section includes the rate plan name and indicates whether the label is a Broadband (internet to a fixed location) or Mobile (wireless) disclosure.

Monthly Price

This displays the monthly price of the wireless or internet service you’re considering. The listed price doesn’t include offers, promotions, or government taxes.

Additional Charges & Terms

This section includes one-time fees at time of purchase.

Discounts & Bundles

This section includes a link to see available discounts or bundles that the plan you’re considering may be eligible for.

Speeds Provided with Plan

This section shows typical upload, download, and latency speeds. These are based on independent network testing.

FYI:Speeds can vary based on location, device, and other factors. Learn more about Cricket’s broadband performance.

Data Included with Monthly Price

This specifies the data allotment for the selected plan.

Network Management & Privacy

This section links to our Network Management and Privacy policies.

Customer Support

All active customers can view their broadband facts label for their rate plan on their myCricket App and then click Plan Details. 

If you need additional guidance, contact Cricket support at 1-800-CRICKET (274-2538) or 611 from your Cricket phone.

FCC Consumer Resources

This section includes a link for FCC resources and the label’s FCCID, which is unique to each plan and version of the label.

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