A SIM card is a small, removable smart card that connects your wireless device to the Cricket network. SIM cards come in three sizes: Standard (Mini), Micro, and Nano.
The Universal SIM Card Kit gives you everything you need to activate your unlocked, compatible phone on the Cricket network. Each kit includes pop-out SIM cards in all three sizes. The image below shows how the three different SIM cards compare to the size of a penny.
How to Activate a New SIM Card
How to Insert a SIM Card
1. Turn off your phone.
2. Locate your SIM card slot:
- For most smartphones and Cricket Turbo Mobile Hotspot: remove the back panel and battery from your phone and you should see a SIM card slot.
- For iPhones and some other phones: look for the slide-out SIM tray on the top or side of your phone. Insert the tip of a SIM tray tool or a small paper clip to open it.
- If you need help, follow the directions that came with your phone to find your SIM card slot.
3. Insert your Sim Card:
- If you have a new Cricket phone: look for the missing corner on your SIM card. Match it with the missing corner on the SIM card slot and carefully insert your SIM card.
- If you brought your own phone and have a Universal SIM Card Kit:
- Remove your current SIM card from the SIM card slot if needed.
- Match your SIM card size to the Standard SIM, Micro SIM, or Nano SIM in the Universal SIM Card Kit.
- Pop out the correct size SIM card from the credit card-sized plastic card. If you happen to pop out a size that is too small, you can always push it back into the larger size you need.
- Look for the missing corner on your SIM card. Match it with the missing corner on the SIM card slot and then carefully insert your SIM card.
Did You Get a SIM card Error Message? Try these steps:
- Turn the device off.
- Remove the SIM card.
- Make sure the SIM card says Cricket on it.
- Look for damage to the SIM card including liquid damage. Clean with a soft cloth if needed.
- Reinsert the SIM.
- Turn the phone back on.
Understanding IMEI and ICCID numbers
The International Mobile Station Equipment Identity (IMEI) is a 15-digit number used to identify phones that work on certain mobile or wireless cellular networks. The IMEI is only used for identifying the phone and is not tied to a phone number or account.
An Integrated Circuit Card Identifier (ICCID) is an identification number for SIM cards. Each Cricket SIM card has a unique 20-digit ICCID number. It's stored in the card's memory and printed on the card.
Replacement SIM Cards
You might need to replace your SIM card if:
- Your SIM card is damaged or your phone shows an "Insert SIM Card" or "No SIM" error.
- You have a different phone you want to use with your Cricket service and you need a different size SIM card.
Either way, we make it easy to order a replacement SIM card for your phone. Just follow the steps below.
- Sign in to My Account.
- Select the line that needs a new SIM card.
- Select Device, and then select Get a New SIM Card.
- Select Replace SIM.
That's it! Your new SIM card will be on the way shortly!
Bring Your Own Device to Cricket
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