Cricket Wireless is in the business of creating smiles. We do this by working tirelessly to deliver exceptional service at every customer touchpoint–in our stores, online and via our call centers.

Customer Service Week offers a great opportunity to show our appreciation to our Sales and Distribution teams as well as our Authorized Retailers (ARs) for all they do to make our customers stress less and smile more. It’s also a perfect time to thank our customers for trusting us to keep you connected to the people and moments that matter most.  

As a special thanks, Cricket will deliver gifts to all Authorized Retailer locations across the country. Throughout the week, employees and ARs will share their best practices on how they serve customers first while showing off their #TeamCricket spirit.

J.D. Power
In 2022, Cricket ranked #1 in Customer Service and Purchase Experience in the Mobile Virtual Network Operator Segment according to J.D. Power.* These awards recognize our commitment to listening to our customers and maintaining the highest level of service to meet their needs. Learn more about our previous awards here.

Testimonial campaign
Our latest testimonial campaign showcases why “People who come to Cricket, stay with Cricket.” Our customers share first-hand what sets our wireless connection apart. Hear why our customers do not have to compromise reliability with affordability using their Cricket plans. 

At Cricket, we’re committed to going the extra smile for our customers. Connect with us on FacebookInstagramTwitter, LinkedIn and YouTube to keep up with the #CricketNation!


*Cricket Wireless received the highest score in the mobile virtual network operator segment in the J.D. Power 2022 U.S. Wireless Customer Care and Purchase Experience Mobile Virtual Network Operator Performance Studies – Vol. 1 & 2, which measures customer satisfaction with their carrier’s customer service and purchase experiences. Visit jdpower.com/awards for more details.